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Please perform a hard reset from this link: It looks like a driver issue with the computer’s touchscreen which is missing.Please let me know the complete model# of the unit to assist you better. I take it as a privilege to share this platform with you.:)įirst off, we need to figure out if the issue is software or hardware related.įor better clarity, I’d require more information regarding this. Great Job! You are a valued HP customer and we appreciate you greatly for doing business with HP. You’ve done your bit of copious and extensive research before posting your query in the HP forums. It will be a genuine pleasure to assist you here. I understand that you are looking for assistance touchscreen issues after a Windows 10 upgrade. Hi for stopping by the HP Support Forums! Good day. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.